Shipping policy

Thank you for shopping with ANP3D Creations. Many of our products are handmade, personalized, or made to order.

Processing Times

Processing times vary by product and are listed on each product page.

Processing begins after payment and all required personalization information are received. Delays in receiving names, photos, approvals, or other information may extend processing time.

Processing time does not include carrier transit time.

Shipping

Available shipping methods and estimated delivery times are shown at checkout.

We primarily use USPS and UPS, but other carriers may be used when appropriate.

Expedited shipping only reduces carrier transit time. It does not reduce production time unless rush processing is separately purchased and confirmed.

Carrier delivery dates are estimates and may be affected by weather, holidays, or service delays.

Tracking

Tracking information will be emailed when available.

Tracking may take up to 48 hours to update after a shipping label is created.

Some orders may ship in multiple packages and receive separate tracking numbers.

Lost or Missing Packages

If tracking shows your package was delivered but you cannot locate it, please:

  1. Verify the shipping address.

  2. Check with household members, neighbors, or building staff.

  3. Allow two additional business day.

  4. Contact the carrier.

  5. Contact us if the package remains missing.

ANP3D Creations is not responsible for theft or loss after confirmed delivery to the address provided by the customer, except where required by law.

Incorrect Addresses

Customers are responsible for entering a complete and accurate shipping address.

Additional shipping costs caused by an incorrect address, refused delivery, or unclaimed package are the customer's responsibility.

If a package is returned to us, additional shipping charges may apply before it can be shipped again.

Damaged Packages

Please contact us promptly if your order arrives damaged and keep the item and original packaging.

Damage claims, replacements, and refunds are handled according to our Refund & Warranty Policy.

Shipping Protection

Optional shipping protection may be available during checkout and is recommended for high value or difficult to replace orders.

Local Pickup

Local pickup may occasionally be available by prior arrangement. Please contact us before ordering to confirm availability.

Where We Ship

We currently ship within the United States and supported United States territories available at checkout.

International shipping is not available unless approved before ordering.

Digital Products

Digital products are delivered electronically to the email address provided during checkout.

If you do not receive your download, check your spam folder and contact us for assistance.

Cancellations and Refunds

Cancellations, returns, exchanges, refunds, and warranty claims are covered under our Refund & Warranty Policy.

Contact Us

For shipping assistance, contact us through our Contact Us page or Live Chat and include your name, order number, and tracking number when available.

This policy does not limit any rights provided by applicable law.