Refund policy

Refund, Exchange & Limited Warranty Policy

Last updated: August 19, 2026

At ANP3D Creations, we take pride in carefully creating and selecting our products. Please review this policy before completing your purchase.

All Sales Are Final

ALL SALES ARE FINAL, WHETHER THE PRODUCT IS CUSTOM, PERSONALIZED, HANDMADE, MADE TO ORDER, OR NON-PERSONALIZED.

We do not accept returns or exchanges because of buyer’s remorse, a change of mind, an incorrect size or color selection, or any other customer ordering error.

The only exceptions are approved cancellations made within the six-hour cancellation period, verified shipping damage, an incorrect product sent by us, a covered workmanship defect, or situations in which a refund is required by applicable law.

Six-Hour Cancellation Period

You may request to cancel an order within 6 hours of placing it. The six-hour period begins at the time shown on your order confirmation.

To request a cancellation, contact us through our Contact Us page or the Live Chat feature and provide your name and order number.

Cancellation requests received after the six-hour period will not be approved. Requests are based on the time we receive your message, not the time it was written or sent through another channel.

If a cancellation request is approved, the payment will be refunded to the original payment method. After the six-hour cancellation period expires, the sale becomes final and the order cannot be canceled, changed, returned, or exchanged.

Customer-Submitted Information

Please carefully review all names, dates, photographs, spelling, colors, sizes, quantities, designs, and other order details before completing your purchase.

We are not responsible for mistakes contained in information submitted or approved by the customer. Products made using incorrect customer-provided information are not eligible for a refund, return, exchange, or complimentary replacement.

If we make an error when producing your order, we will correct or replace the affected product at no additional cost.

Handmade Characteristics

Because many of our products are handmade, slight variations in color, texture, finish, placement, size, or appearance may occur. Small surface marks and other minor imperfections are normal characteristics of the handmade process and make each product unique. These variations are not considered defects.

Colors may also appear slightly different because of lighting, photography, screen settings, material batches, or material availability.

Products Damaged During Shipping

Please inspect your order immediately after delivery. If your product arrives damaged, contact us within 3 calendar days of delivery.

Your claim must include:

  • Your name and order number

  • A description of the damage

  • Clear photographs of the damaged product

  • Photographs of the shipping box, shipping label, internal packaging, and any visible package damage

Please retain the product and all original packaging while the claim is being reviewed. Do not discard, repair, use, or return the damaged product unless we provide instructions.

We will work with the shipping carrier when a carrier claim is necessary. Depending on the circumstances, we may repair or replace the damaged product. If neither option is reasonably available, we may issue a refund for the affected product.

Incorrect or Faulty Products

If you receive the wrong product or notice an obvious production defect, contact us within 3 calendar days of delivery and provide clear photographs showing the issue.

If we confirm that the product is incorrect or defective because of an error on our part, we will arrange a repair or replacement at no additional cost. We may require the original product to be returned before providing a replacement.

If an authorized return is required for an approved claim, we will provide instructions and cover the reasonable return-shipping cost. Products returned without prior authorization will not be accepted.

Limited Workmanship Warranty

Our products include a 30-day limited workmanship warranty, beginning on the date shown as delivered by the shipping carrier.

This warranty covers verified defects in materials or workmanship that were present upon delivery or arise during normal, intended use within the warranty period.

The warranty does not cover:

  • Normal wear and tear

  • Accidental damage, drops, impacts, scratches, or improper handling

  • Exposure to excessive heat, cold, direct sunlight, moisture, or chemicals

  • Damage caused by dishwashers, microwaves, soaking, or improper cleaning unless the product is specifically described as safe for that use

  • Misuse, improper installation, modification, or attempted repair

  • Customer-submitted spelling, sizing, design, color, or personalization errors

  • Minor handmade variations that do not affect the product’s intended use

For an approved warranty claim, we may repair or replace the affected product at our discretion. If neither option is reasonably available, we may issue a refund for the affected product.

Replacement products remain covered for the remainder of the original 30-day warranty period. A replacement does not begin a new warranty period.

Refunds

Refunds are not provided except for:

  • An approved cancellation requested within six hours of purchase

  • A verified damaged, incorrect, or defective product when repair or replacement is not reasonably available

  • An order we cannot fulfill

  • A refund required by applicable law

Approved refunds will be returned to the original payment method. Please allow up to 10 business days after approval for us to process the refund. Your bank or card provider may require additional time to post the funds to your account.

Original shipping charges are non-refundable unless the refund results from our error, verified shipping damage for which we are responsible, or applicable law.

Shipping expenses resulting from an incorrect or incomplete address provided by the customer, refusal of delivery, or failure to collect a package are non-refundable. The customer may also be